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Primerica Shareholder Services Software / Technical Q&A

I am having difficulty accessing my account on the Internet. What should I do?

My online account has been suspended, what should I do?

Does Primerica Shareholder Services Shareholder Account Manager use cookies?

What is a Cookie?

Can Cookies harm my computer?

Will Cookies take up hard drive space on my PC?

How do I enable cookies?

To use Shareholder Account Manager do I need special software?

Why would I use 128-bit encryption?

How can I tell if my browser supports 128-bit encryption?

How can I tell the difference between 40-bit and 128-bit encryption?

Where can I get a 128-bit encryption browser?

Is my information secure?

I have taken all steps outlined in the Software / Technical Questions section, and I am still having difficulty accessing my account, what should I do?

 

I am having difficulty accessing my account on the Internet. What should I do? • Are you using an SSL (Secure Socket Layer) capable browser?

A SSL enabled browser encrypts your data to protect the privacy of your account information so that it may not be read by unauthorized users. We recommend that you use Microsoft Internet Explorer 3.0 (or higher) or Netscape Navigator 4.0 (or higher) to view our site.

• Did you enter the correct User ID and Password?

When accessing the Shareholder Account Manager for the first time, existing shareholders will need to define a User ID and Password. This may be accomplished by following the below steps.If you have established a new account, you should have received a Temporary PIN in the mail in a separate mailing. If you lost or never received your Temporary PIN in the mail, please call 1-800-544-5445 for assistance. You will be provided with a Temporary PIN.

Step 1

At the Home Page, Click on “First Time User”

Step 2

Click on “Begin New Registration”

Step 3

Enter your Account Number, Tax ID Number, Zip Code, and Temporary PIN. Then Click “Next”

Step 4

Click “Begin Security Upgrade”

Step 5

Define you Security Question and Answer. Then Click “Next”

Step 6

Define and confirm your password following the “Password Tips”. Then Click “Next”

Step 7

Define and confirm your User ID following the “User ID Tips”. Then Click “Next”

Step 8

Click on “Log On to Shareholder Account Manager”

Step 9

Log on using the User ID and Password you established in the above steps


• Have you forgotten your User ID and Password?

Shareholders may reset their User ID and Password online. This may be accomplished by following the steps below:

Step 1

At Login Screen

Select “Forgot your User ID or Password”

Step 2

Recover User Account

Select “Begin Account Recovery”

Step 3

Provide Information

Enter your Account Number, Tax ID Number, and Zip Code. Then Click “Next”

Step 4

Answer Secret Answer

Enter your “Security Answer” that you defined when you originally registered for online access. Then Click “Next”.

Step 5

Define New Password

Define and confirm your new password following the “Password Tips”. Then Click “Next”

Step 6

Define User ID

Define and confirm your User ID following the “User ID Tips”. Then Click “Next”

Step 7

Logon

Log on using the User ID and Password you established in the above steps

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My online account has been suspended, what should I do?

  • In order to protect your account privacy and security, a shareholder account may become suspended if an incorrect password is entered on three successive occasions.
  • If you need assistance, you may contact one of our Client Service Representatives at (800) 544-5445. Client Service Representatives are available to serve you Monday through Friday 8:00 AM until 8:00 PM Eastern time.

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Does Primerica Shareholder Services Shareholder Account Manager use cookies?

  • We require the use of session cookies to maintain your session state. Session cookies are strictly temporary and are deleted when you shut down your browser, log off, or after your computer is inactive for an extended period versus permanent or persistent cookies which are stored on your hard drive and read by your browser each time you visit a site.
  • We only use session cookies to cache (store) information about the current user session. This information is never stored on disk, only transmitted over a secured channel and is discarded when you close your browser window.

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What is a Cookie?

  • A collection of information, usually including a username and the current date and time, stored on the local computer of a person using the World Wide Web, used chiefly by websites to identify users who have previously registered or visited the site.
  • The claim check you get from a dry-cleaning shop is a perfect mundane example of a cookie; the only thing it's useful for is to relate a later transaction to this one (so you get the same clothes back).
  • We only use session cookies to cache (store) information about the current user session. This information is never stored on disk, only transmitted over a secured channel and is discarded when you close your browser window.

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Can Cookies harm my computer?

  • Computer viruses are not passed through the setting or use of cookies. Cookies are unable to read your hard drive or obtain other site information.

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Will Cookies take up hard drive space on my PC?

  • We only use session cookies to cache information about the current user session. This information is never stored on disk, only transmitted over a secured channel and is discarded when you close your browser window.
  • The default number of cookies stored on your hard drive by Netscape is 300. Once it reaches 300 cookies, the browser will automatically delete the oldest cookies. Newer versions of Netscape will allow you to define the number of cookies you wish to store on your hard drive before they are deleted. Internet Explorer will store all cookies in the temporary Internet File.

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How do I enable cookies?

I N T E R N E T   E X P L O R E R   B R O W S E R S

Internet Explorer 6 (Windows)

Tools / Internet Options  / Privacy  / Edit or Sites  / Enter the following address in the address field:  https://primerica.impress-net.com / Click Allow / Ok / Ok again / refresh primerica.com login screen

After attempting the step above twice unsuccessfully attempt the step below (Site-wide requirement)

Tools / Internet Options  / Privacy / Move slider to “Low” / Click Apply / Ok / refresh primerica.com login screen

Internet Explorer 6 (Mac)

Edit / Preferences / Receiving Files / Cookies / on the “When receiving cookies:” link click “Never Ask” / Ok

Internet Explorer 5 / 5.5 (Windows)

Tools / Internet Options / Security / Custom Level / (scroll down) / Allow per-session cookies (not stored) / Enable

Internet Explorer 5 (Mac)

Edit / Preferences / Receiving Files / Cookies / on the “When receiving cookies:” link click “Never Ask” / Ok

Internet Explorer 4 (Windows)

View / Internet Options / Advanced / (scroll down) / Always accept cookies

Internet Explorer 4 (Mac)

Edit / Preferences  / Advanced / Accept all cookies that get sent back to the originating server

Internet Explorer 3 (Windows)           

View  / Options  / Advanced / Warn before accepting cookies [uncheck]

N E T S C A P E    B R O W S E R S

Netscape 7 (Windows)

Edit / Preferences  / Privacy and Security / Enable cookies for the originating web site only

Netscape 6 (Mac)

Edit / Preferences / Privacy and Security / Enable all cookies

Netscape 6 (Windows)

Edit / Preferences  / Privacy and Security / Enable cookies for the originating web site only

Netscape 4 (Mac)

Edit / Preferences / Advanced / Accept only cookies that get sent back to the originating server

Netscape 4 (Windows)

Edit / Preferences  / Advanced  / Accept only cookies that get sent back to the originating server

Netscape 3 (Windows)

Options / Network Preferences  / Protocols / Under Show An Alert Before [uncheck] Accepting a cookie

M O Z I L L A    B R O W S E R S

Mozilla (Mac)

Edit / Preferences  / Privacy and Security / Enable cookies for the originating web site only

Mozilla Firefox (Windows)

Tools / Options / Privacy / Select the "Privacy" icon on the left-hand side / on the right-hand side, expand the "Cookies" section / Click on the "Exceptions" button / Enter https://primerica.impress-net.com in the "Address" of website box / Click "Allow." / Click Ok twice

O P E R A     B R O W S E R S

Opera 7 (Mac)

File / Preferences  / Privacy / Automatically accept all cookies [first drop-down list] / Accept from any servers [second drop-down list]

Opera 7 (Windows)

Tools / Preferences / Privacy / Managed Cookies / In the Quick Find box type https://primerica.impress-net.com / click New / in the text box type https://primerica.impress-net.com / in the "Server Properties" window, uncheck "Use defaults for normal cookies." / Check "Apply these settings for entire domain," and "Accept cookies for server/domain”

A M E R I C A    O N L I N E    B R O W S E R S

AOL 9 (Windows)

Settings / Internet (WEB) options / Select “Use your Internet Explorer settings” / Privacy / Advanced / Deselect “Override cookie handling” / Ok

AOL 8 (Windows)

Settings / Preferences / Internet Properties (WWW) / Privacy / Advanced / Deselect “Override cookie handling” / Ok

AOL 7 (Windows IE 6)

Settings / Preferences / Internet Properties (WWW) / Privacy / Advanced / Deselect “Override cookie handling / Ok

AOL 7 (Windows IE 5.5)

Settings / Preferences / Internet Properties (WWW) / Security / Customer level / Allow cookies that are stored on your computer / Enable / Allow per-session cookies (not stored) / Enable / Ok

AOL 6 (Windows)

My AOL / Preferences / Internet Properties (WWW) / Security / Custom level / (scroll down) / Always Accept Cookies

AOL 5 (Windows)

My AOL / Preferences / WWW / Security / Custom level / (scroll to Cookies) / Allow cookies that are stored on your computer / Enable

AOL 4 (Mac)

My AOL / Preferences / WWW / Advanced Settings / Receiving Files / Cookies / Never Ask

AOL 3 (Mac)

This version does not accept cookies.  You must upgrade to AOL 4 in order to use secured areas of primerica.com that require cookies

O T H E R    M A C I N T O S H    B R O W S E R S

iCab (Mac)

Edit  / Preferences  / Network / Cookies / Accept, Expire at End of Session

Konqueror (Mac)

Settings  / Configure  / Settings / Cookies / Enable cookies [check] / Accept all cookies by default

Safari Version 1.2.4 (Mac)

Safari Tab / Preferences / Security Tab / Click “Enable Javascript” / Accepting Cookies choose “Only from sites you navigate to” or “Always”

 

To use Shareholder Account Manager do I need special software?

  • NO - The privacy and security of your financial information is important to us. We have implemented procedures to help protect your data. One step is that we require that you use a Secure Socket Layer SSL (SSLSecure Socket Layer) 128-bit encryption, enabled web browser in order to obtain access to your account.

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Why would I use 128-bit encryption?

  • Referred to as domestic grade encryption, 128-bit encryption is so strong that the U.S. Government restricts the exports of this technology outside the United States and Canada.

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How can I tell if my browser supports 128-bit encryption?

  • Start your browser and select "about" from the "help" menu. The version of your browser will be displayed.
  • Look for phrases like "domestic" or "U.S" grade encryption. Sometimes 128-bit encryption is also referred to as "strong encryption".

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How can I tell the difference between 40-bit and 128-bit encryption?

For Netscape Browsers:

    • Earlier versions have a key in the bottom left hand corner of your screen with one tooth for 40-bit or two teeth for 128-bit encryption.
    • Later versions show a lock on the left-hand side of the status bar. However, the lock does not make a visual distinction between 40-bit or 128-bit encryption.
    • In these versions, to check the level of encryption, go to the "view" menu, select "page info", and look under the line that begins "security".

For Microsoft Browsers:

    • To check your level of encryption, go to the "file" menu, select "properties", and select "security".
    • Another way is to select "help" and then "about internet explorer". When you visit a site that requires encryption, your browser will display a key or lock. If you are not in a secure area, the key or lock will be broken

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Where can I get a 128-bit encryption browser?

  • Free copies of 128-bit browsers can be downloaded from their respective manufacturer. Depending on your computer equipment and connection speed, this free download could take as long as two hours. You will need to select the operating platform and version of the browser you wish to download.
  • We recommend that you use Microsoft Internet Explorer 3.0 (or higher) or Netscape Navigator 4.0 (or higher) to view our site. (set up a timely reminder to confirm links still active)

Netscape: http://cgi.netscape.com/cgi-bin/upgrade.cgi

Internet Explorer: http://www.microsoft.com/windows/ie/download/ie55sp1.htm

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Is my information secure?

  • The privacy and security of your financial information is important to us. We have implemented procedures to help protect your data. One step is that we require you use a SSL (Secure Socket Layer) 128-bit encryption, enabled web browser in order to obtain access to your account.
  • Remember, you are responsible for the confidentiality and security of your user name and password.
  • It is always a good practice to periodically change your Personal Identification Number

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I have taken all steps outlined in the Software / Technical Questions section, and am still having difficulty accessing my account, what should I do?

  • For support regarding your User ID and Password, please contact one of our Client Service Representatives at 1-800-544-5445. Client Service Representatives are available to serve you Monday through Friday 8:00 AM until 8:00 PM Eastern time.
  • For technical support pertaining to 128-bit encrypted browser or cookies, please contact one of our technical support specialists at 1-877-711-2434.

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